Service Description

I bring a comprehensive set of skills that I believe will be valuable to you. In my previous roles, I honed my skills in administrative support, lead management, and effective communication. Work Experience: - Worksera: - Virtual Assistant -Online Coordinator (Nov 2021 – Present) • NSRCEL – IIM Bangalore –Coordinated flagship Goldman Sachs Women entrepreneurship programs for registration, applications submission, interviews, and mentor interactions to ensure smooth execution. Other Companies: - • FlexiBees – Manager, Retention & Customer Success (June 2025 – Aug 2025) Handled end-to-end client onboarding, engagement, and retention, ensuring high satisfaction and renewal rates. Collaborated across teams to deliver seamless service and proactive issue resolution. • FlexiBees – Business Development Manager (Mar 2022 – June 2025) Led client acquisition and relationship management, driving business growth and retention. Managed sales pipeline, conducted negotiations, and customized solutions to meet client needs • Standard Chartered Bank – Customer Service Manager (Oct 2012 – June 2019) Oversaw branch service operations and client relationships across retail, NRI, and priority banking. Ensured compliance, operational efficiency, and consistent delivery of superior customer experience. Managed HNI portfolios, offering customized financial and investment solutions. Drove cross-selling initiatives to achieve sales and revenue targets. Supported both service and sales functions, assisting clients with banking transactions and product solutions. • WNS (AVIVA Insurance) – Sr. Customer Service Assistant (Sept 2007 – July 2010) Handled UK-based motor insurance claim recoveries and client communication. • Oberai Motors – Customer Relations Officer (Mar 2007 – Sept 2007) Managed customer queries, service reminders, and feedback to enhance satisfaction. Organized service camps and value-added initiatives to improve client retention. Education: - • Post Graduate Diploma in Retail Sales and Banking 2010-2011 • B.A 2007