Service Description

Professional Experience I am an MBA graduate with over seven years of diverse professional experience managing daily operations, supporting valued customers and coordinating cross-functional teams across various industries. My career started in education as a teacher and admissions counselor at institutes like KIET and ITS, where I guided students through academic choices. Later, at Mahitt Chem Solutions, I moved into online sales and customer support—leading a team of six, tracking orders, resolving issues, and ensuring customer retention. At Digital Regenesys, I handled international student operations across African markets, managing queries via calls, chat, and email, addressing complaints, and driving student retention. Most recently, as an Associate Resource Coordinator at RWS, I managed freelance translator databases, coordinated freelance translators, checked availability, assigned projects based on skills and availability and handled scheduling using tools like Studio and Helix. I have also completed a two-year diploma in Financial Planning. My skills include communication, coordination, problem-solving, database management, follow-up, and Microsoft Office, tools like studio, helix, bitrix, WMS. I aim to support smooth operations and customer experiences in future roles. Education MBA – MTU University | 2013