Service Description

2024-03 - Current Team Leader Ugam Solutions, Bangalore • Evaluated staff performance and provided coaching to address incompetencies. • Held weekly team meetings t o inform team members on company news and updates. • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members. •Managed leave requests and absences and arranged covers to facilitate smooth flow of operations. • supervised team members to contim compliance with set procedures and quality requirements. • Devised and implemented processes and procedures to streamline operations. • Conducted regular reviews of operations and identified areas for Improvement • Conducted training and mentored team members to promote productivity and commitment to friendly service. • Maintained overall sate work environment Quality Lead Open Analysis Ugam Solutions, Bangalore • Ensured coding quality for viewer feedback on movies and T V shows • Maintained rigorous quaiity standards for screening leedback, often managing hundreds of responses within fight deadlines. • Conducted training for new part-time staff, explaining and enforcing quality standards • Moved as Client Manager: Acted as the first point of contact for clients during screening and creative projects • Ensured client satisfaction and implemented leedback for continuous improvement • Collaborated with clients t o improve production and quality • Played a key role in setting up TV tests for pilot TV episodes and establlshing standards, achleving 100% cllent satisfaction. Education B.E (Information Science) [lohn Insitute of Technology, Bangalore • Percentage: 58% • Board: VTU 2nd P.U.C M.E.S P.U College, Bangalore • Percentage: $3.4% • Board: Karnataka Board S.S.L.C Tagore Memorial English School • Percentage: 71% • Board: Karnataka Board Personal Information • Date o f Birth: 11/28/89